Hire the Best Reservations Agent in Abu Dhabi, United Arab Emirates

Experienced Reservations Agent with a demonstrated history of working in the hospitality industry. Skilled in OnQ system and Opera PMS. Strong sales professional with a Diploma in Hotel and Restaurant Management focused in Hotel Administration.

With a Bachelor's in Tourism Management and the experiences as a Reservation Agent, I excel in teamwork, time management, and problem-solving. I'm enthusiastic, reliable, and adaptable, with a creative mindset. Ready for new challenges and eager to contribute effectively.

I worked as a reservations officer at Tawfeer Facilities from May 2016 to January 2018. Then, I became the reservations department supervisor from February 2018 to February 2020. Currently, I am serving as the reservations department manager at In-Emirates since September 2023 until now.

As a Reservations Agent at Villaggio Hotel Abu Dhabi, I provide excellent customer service and support to guests, ensuring their satisfaction and loyalty. I handle bookings, cancellations, inquiries, and payments, using various systems and platforms. I also collaborate with other departments, such as sales, catering, and front office, to coordinate and facilitate the reservations process. I have a Diploma in Food Technology and Processing from Western Mindanao State University, which gives me a solid foundation in the hospitality industry. I have also gained valuable skills and experience in catering, food and beverage, sales, and hospitality management from my previous role as a Reservations Agent at One To One Hotels and Resorts. I am passionate about delivering quality service and creating memorable experiences for guests. I am always eager to learn new things and improve my performance.

Experienced Reservations Supervisor with a strong background in managing hotel reservations, optimizing revenue, and ensuring exceptional customer service. Skilled in overseeing booking processes, training and mentoring staff, and utilizing Property Management Systems. Adept at handling guest inquiries and complaints, managing room inventory, and coordinating with various departments to ensure a seamless guest experience. Proven ability to analyze market trends, implement effective pricing strategies, and drive high levels of guest satisfaction.

**LinkedIn Professional Summary: ** Dedicated hospitality professional with a dynamic background spanning various roles in the vibrant hospitality industry. Currently serving as a Reservation Agent at Royal Orchid Beach Resort and Spa in Goa, India, where I excel in analyzing guest requirements, ensuring efficient resolution of inquiries, and maximizing room revenue. My commitment to maintaining professional relationships, coordinating group bookings, and upholding security standards aligns with the resort's commitment to excellence. **Work Experience Highlights: ** ***Royal Orchid Beach Resort and Spa, Goa, India (Dec 2023 – Present)*** *Position: Reservation Agent* As a key member of the reservation department, I contribute to the seamless operation of guest bookings. Responsibilities include analyzing guest requirements, coordinating with the sales department, and maintaining a professional atmosphere. I actively engage with guests, ensuring efficient resolution of inquiries, and collaborate with various departments to optimize resort software systems. ***Beleza by the Beach, Goa, India (Jul 2022 – Jul 2023)*** *Position: Guest Service Agent* In this role, I welcomed guests, managed inquiries, and resolved guest issues promptly. From processing payments to coordinating with housekeeping, I ensured a positive guest experience. My focus on upselling hotel services and amenities contributed to guest satisfaction and the overall success of the hotel. ***Alila Diwa Goa by Hyatt, Goa, India (Sep 2021 – Jul 2022)*** *Position: Senior Airport Representative / Concierge Agent* Handling guest arrivals, coordinating transportation, and assisting with last-minute flight reservations were key responsibilities. My role extended to maintaining relationships with airport personnel, ensuring a seamless guest experience, and maintaining a spirit of teamwork among the hotel's personnel. ***Martins Comfort, Goa, India (Nov 2020 – Apr 2021)*** *Position: Front Office Assistant* I actively contributed to maintaining an organized front desk and managing various administrative tasks. From greeting guests to addressing inquiries and managing office supplies, I showcased strong multitasking abilities. As I continue to thrive in the hospitality sector, I bring a wealth of experience, a commitment to excellence, and a passion for delivering exceptional service. Open to new opportunities and connections within the industry. Let's connect and explore synergies!

Front office manager with 10 years of experience in the hospitality industry. Consistently delivers top-level service to maintain customer satisfaction. Excellent in organizing, reservations, property management software, multitasking and people management.

I am a self-motivated individual with a strong work ethic, effective communication skills, and exceptional interpersonal abilities. I bring a wealth of experience as a skilled and resilient business professional, with a proven track record in the financial services sector (KYC, CDD, Anti-Money Laundering, and Sanctions) and the hospitality industry. My expertise includes Microsoft Office, Opera, sevenrooms, email and Outlook management, customer service, business management, banking, and leadership. Bilingual and hardworking, I have extensive experience dealing with international customers from various regions and am ready to join my next team.